At Rigid Master, your privacy matters. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or shop with us at rigidmaster.co.uk, no matter where you are located.
1. Information We Collect
We may collect the following types of information:
- Personal details: name, email, phone number, billing/shipping address.
- Payment information: processed securely via trusted third-party providers (we do not store credit card details).
- Technical data: IP address, browser type, device details, and browsing behavior.
2. How We Use Your Information
We use your information for:
- Processing and delivering your orders.
- Communicating with you about products, services, or inquiries.
- Personalizing your shopping experience and improving our website.
- Fraud detection, security, and legal compliance.
3. Legal Basis (GDPR Compliance)
For users in the European Union, we process personal data on the following lawful bases:
- Performance of a contract (order processing).
- Legal obligations (tax, fraud prevention).
- Consent (marketing communication, cookies).
- Legitimate interest (improving services).
4. Data Sharing
We only share your data with:
- Payment gateways (for secure transactions).
- Delivery partners (to ship your orders).
- Service providers (IT, analytics, marketing tools).
- Authorities, if required by law.
We do not sell or rent your personal data to third parties.
5. Cookies & Tracking
We use cookies and similar technologies for:
- Enhancing site performance and user experience.
- Analyzing traffic and usage.
- Marketing and advertising purposes.
You may manage cookies via your browser settings.
6. International Data Transfers
Since we operate globally, your data may be transferred and stored in countries outside your residence. We ensure appropriate safeguards (such as encryption and secure servers) to protect your data.
7. Your Rights
Depending on your location, you may have the right to:
- Access, correct, or update your information.
- Request data deletion (“right to be forgotten”).
- Restrict or object to processing.
- Request portability of your data.
- Withdraw consent for marketing.
To exercise these rights, contact us at info@rigidmaster.co.uk
8. Data Retention
We keep your information only as long as necessary to fulfill orders, comply with legal obligations, or improve services.
9. Changes to Policy
We may update this Privacy Policy to reflect changes in our practices. Updates will be posted with a new effective date.
📩 For questions, email us at info@rigidmaster.co.uk